Our Commitment To Quality

At Vachettes, every pair of our premium handmade leather shoes is carefully crafted to order with precision and pride. Our artisans put great effort into ensuring each product meets the highest standards of design and durability. As every pair is made uniquely for you, we ask that you please read our return and refund policy before placing an order.

1. Returns

We are committed to providing a smooth and worry-free shopping experience. All returns are accepted. If you need to return a product for any reason, please reach out to our support team, and we will be happy to assist you.

We strongly recommend inspecting your order immediately upon delivery and contacting us promptly if there is any issue.

2. Sizing Policy

Please ensure you select the correct size before confirming your order.
If you need help determining your size, our customer support team will be happy to assist before purchase.

3. Color Variation Disclaimer

Our products are crafted from genuine leather, which naturally features unique textures and tones. Therefore, minor color variations between product images and actual items may occur due to lighting and screen display differences.

4. Reporting Damages

In the rare event your order arrives damaged, please contact us within 48 hours of receiving the delivery at info@vachettes.com.
Include clear photos of the damage and a brief description of the issue so our team can review and resolve your claim efficiently.

5. Return Eligibility & Process

If your return request is approved, you must initiate the return process within 30 days of receiving your order.
Please note:

  • Returned items must be unused, unworn, and in their original packaging.

  • Customers are responsible for return shipping costs, unless otherwise stated.

  • We do not charge any restocking fee.

6. Refund Procedure

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please reach out to us at info@vachettes.com.

7. Non-Returnable Items

  • Products showing signs of wear or damage caused after delivery.

  • Returns initiated beyond the 30-day period.

8. Contact Us

For all return, refund, or exchange inquiries, please contact our support team:
Email: info@vachettes.com
Phone: +44 7438 919292